Refund policy

At KAVACH ADVANCE, we carefully inspect and securely pack every order before dispatch. Due to the nature of our home-care spray products, we generally do not accept returns or refunds for change of mind, personal preference, or after the product has been opened or used, except where required by applicable law.

1. Non-Returnable / Non-Refundable Situations

Returns or refunds will generally not be accepted for:

 

• Change of mind after placing the order

• Personal preference or dissatisfaction unrelated to a product defect

• Incorrect address or contact information provided by the customer

• Product opened, used, altered or damaged after delivery

• Failure to follow the product's instructions or precautions

• Orders refused by the customer without a valid reasonVAt KAVACH ADVANCE, we carefully inspect and securely pack every order before dispatch. Due to the nature of our home-care spray products, we generally do not accept returns or refunds for change of mind, personal preference, or after the product has been opened or used, except where required by applicable law.

  1. Non-Returnable / Non-Refundable Situations

  Returns or refunds will generally not be accepted for:

   

  • Change of mind after placing the order

  • Personal preference or dissatisfaction unrelated to a product defect

  • Incorrect address or contact information provided by the customer

  • Product opened, used, altered or damaged after delivery

  • Failure to follow the product's instructions or precautions

  • Orders refused by the customer without a valid reason,
    

    2. Damaged, Wrong or Defective Product

    If you receive a product that is damaged in transit, defective, or different from the product ordered, please contact us as soon as possible after delivery.

    We may request clear photographs/video of the package and product to verify the issue.

    After verification, we may provide an appropriate resolution, such as replacement or refund, as applicable.

    3. Refunds

    Where a refund is approved, it will generally be processed to the original payment method or through another appropriate method, as applicable.

    The time taken for the amount to appear in your account may depend on your payment provider/bank.

    4. Order Cancellation

    Cancellation requests should be made before the order is dispatched.

    Once an order has been dispatched, cancellation may not be possible.

    5. Important

    Nothing in this policy is intended to limit or exclude any consumer rights or remedies available under applicable Indian law.

    For return/refund assistance, contact us at:

    Email: kavachadvance@gmail.com
    WhatsApp: +91 9416130988